At Softifix.co, we strive to provide high-quality templates and ensure customer satisfaction. However, if you are not completely satisfied with your purchase, we are here to help. This Refund Policy outlines the conditions under which refunds are granted.

1. Digital Products

Our products include Excel, Google Sheets, and Notion templates which are delivered digitally. Due to the nature of digital products, we have specific conditions for refunds:

• Eligibility for Refunds: To be eligible for a refund, you must request it within 14 days of your purchase date. Refund requests made after this period will not be considered.
• Conditions for Refunds: Refunds are only granted if the product is defective, not as described, or if there are technical issues that prevent you from using the template as intended. We do not offer refunds for change of mind or incorrect purchases.

2. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Send an email to [email protected] with your order number, the product you wish to return, and a detailed description of the issue you are experiencing.
2. Review Process: Our support team will review your request and may ask for additional information or screenshots to better understand the issue.
3. Approval or Rejection: We will notify you of the approval or rejection of your refund request within 7 business days. If approved, your refund will be processed.

3. Refund Processing

If your refund request is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

4. Exchanges

In some cases, we may offer to exchange the defective product with a new copy or a different product of equal value. If you prefer an exchange over a refund, please indicate this in your refund request email.

5. Non-Refundable Items

Certain products or services may not be eligible for refunds. These include:

• Custom Templates: Templates that have been customized or personalized to your specific requirements.
• Discounted Items: Products purchased at a discount or as part of a promotion may not be eligible for a refund.

6. Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us at:

Softifix.co
Email: [email protected]

We are committed to providing excellent customer service and will do our best to resolve any issues you may have with your purchase.

Thank you for choosing Softifix.co. We appreciate your business and look forward to serving you again.